When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Warsaw.
1. Delivery by Pocztex: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 3 working days.
2. Self pick-up: you are welcome to come and collect your products at one of our offices the same day we notify you that we have received your payment.
In both instances, you need to bring a valid ID to collect the products.
The package is insured by Pocztex, and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.
Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.
The shipping charges within Poland:
package of up to 5 kg – 49 zł;
package heavier than 5 kg – 89 zł.
If you wish to have your products delivered to another country, please contact us on +48 22 114 00 20 or by email at firstname.lastname@example.org for prices and terms.