DELIVERY
When placing an order through our online shop, you can choose to have the products delivered to the indicated address or to collect them in person at one of our offices in Poland.
1. Delivery: after we have received your payment, the products will be dispatched within 24-48 hours. Delivery time is within 1 to 3 working days.
2. Self pick-up: you are welcome to come and collect your products at one of our offices the same day we notify you that we have received your payment. You need to bring a valid ID to collect the products.
INSURANCE
The package is insured and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.
PACKAGING
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
SHIPMENT TRACKING
Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex website, you use tracking tool together with the tracking number you received and follow the shipping process of your order.
DELAYS
Should a delivery delay occur or if the ordered product is out of stock, Tavex will contact you by email to give you details about the delivery.
SHIPPING PRICES
The shipping charges within Poland:
- Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
- Pocztex COURIER – PLN 19.00;
- Delivery to Parcel Terminal by Orlen Paczka – PLN 19.00;
- Priority registered letter – PLN 9.00;
- Fedex – price according to the FedEx website;
- Individual CHL transport – PLN 599.00.
The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.
The option of personal pickup of products at the selected branch is free of charge.