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Cookie usage
Necessary
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| tavex_cookie_consent | Stores cookie consent options selected | 60 weeks |
| tavex_customer | Tavex customer ID | 30 days |
| wp-wpml_current_language | Stores selected language | 1 day |
| AWSALB | AWS ALB sticky session cookie | 6 days |
| AWSALBCORS | AWS ALB sticky session cookie | 6 days |
| NO_CACHE | Used to disable page caching | 1 day |
| PHPSESSID | Identifier for PHP session | Session |
| latest_news | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| latest_news_flash | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| tavex_recently_viewed_products | List of recently viewed products | 1 day |
| tavex_compare_amount | Number of items in product comparison view | 1 day |
Preference
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| chart-widget-tab-*-*-* | Remembers last chart options (i.e currency, time period, etc) | 29 days |
| archive_layout | Stores selected product layout on category pages | 1 day |
Marketing
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| cartstack.com-* | Used for tracking abandoned shopping carts | 1 year |
| _omappvp | Used by OptinMonster for determining new vs. returning visitors. Expires in 11 years | 11 years |
| _omappvs | Used by OptinMonster for determining when a new visitor becomes a returning visitor | Session |
| om* | Used by OptinMonster to track interactions with campaigns | Persistent |
Statistic
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gid | Used to distinguish users | 24 hours |
| _ga_* | Used to persist session state | 2 years |
| _gac_* | Contains campaign related information | 90 days |
| _gat_gtag_* | Used to throttle request rate | 1 minute |
| _fbc | Facebook advertisement cookie | 2 years |
| _fbp | Facebook cookie for distinguishing unique users | 2 years |
Delivery & Insurance
When placing an order in our online store, you can choose your preferred delivery method during checkout. Depending on the type and value of the products in your cart, the following delivery options may be available:
- Pocztex PICK-UP Point (Żabka, parcel locker and other pick-up points),
- Pocztex COURIER,
- Individual secured transport (CHL),
- Personal collection at a selected branch.
DELIVERY LIMITS
Delivery availability and order value limits depend on the selected delivery method and product type.
For gold and silver products, accessories, and collectibles:
- Pocztex PICK-UP Point – no minimum order value, maximum 60,000 PLN,
- Pocztex COURIER – maximum 60,000 PLN,
- Individual secured transport (CHL) – from 60,000 PLN, no upper limit.
For foreign currency banknotes:
- Pocztex PICK-UP Point – no minimum order value, maximum 20,000 PLN,
- Pocztex COURIER – maximum 20,000 PLN,
- Individual secured transport (CHL) – from 20,000 PLN, no upper limit.
There are no minimum or maximum limits for personal collection at our branches.
If your order exceeds the limit for a selected shipping method, you may place several smaller orders. However, for higher-value transactions we recommend choosing individual secured transport, which is the safest delivery option available. Personal collection is also a safe and free alternative.
DELIVERY COSTS
Current delivery costs are as follows:
- Pocztex PICK-UP Point – 19 PLN,
- Pocztex COURIER – 19 PLN,
- FedEx – according to the current FedEx price list,
- Individual secured transport (CHL) – 599 PLN.
Personal collection at a branch is free of charge.
Cash payment at a branch does not reserve products. If you choose this payment method, please contact us before or immediately after placing your order to confirm product availability at the selected branch. Orders with cash payment are valid until the end of the business day of the selected branch.
DELIVERY TIMES
Shipping orders are usually dispatched within up to 72 hours after the payment has been received and registered in our system. Orders are shipped on business days only.
Estimated delivery times after dispatch:
- Pocztex PICK-UP Point – next business day,
- Pocztex COURIER – next business day,
- Individual secured transport (CHL) – on a date agreed individually.
You will receive a separate email notification once your order has been shipped.
For personal collection, orders are usually prepared within up to 72 hours after payment confirmation. If products are not available at the selected branch, they will first be transferred there from another location. You will receive an email once the order is ready for collection. Please bring a valid ID document when collecting your order.
INSURANCE
The package is insured while it is in transit. In the extremely unlikely event that the package is lost or damaged, Tavex Sp. z o.o. will either re-ship the items or refund your money. The insurance is valid only during transport and ceases to apply once the shipping carrier obtains the recipient’s signature.
SHIPMENT TRACKING
Once your order has been prepared for shipment, the tracking number will be sent to the email address provided in the order. You can use it to track your shipment on the carrier’s website.
DELAYS
If there is a delivery delay or if the ordered product is out of stock, Tavex will contact you by email with more information.
ADDITIONAL INFORMATION
Orders can only be delivered within Poland. Cash on delivery is not available.
For individual secured transport (CHL) deliveries, the recipient’s identity is verified using an ID document before the order is handed over.
May I pick my order up in Tavex’s store?
You choose if you want your order to be shipped or if you prefer to pick it up from one of our branches. You will find the exact addresses and opening hours on www.tavex.pl/en/contact-us-poland/. It is important that you have always a valid identification document with you.
How does Tavex pack orders?
Our orders are sent in discreet, padded packages without a logo.
Does Tavex send orders to other countries than Poland?
Currently, we do not ship orders to countries other than Poland.
When do I get my products?
Shipping orders are usually dispatched within up to 72 hours after the payment has been received and registered in our system. Orders are shipped on business days only.
Estimated delivery times after dispatch:
- Pocztex PICK-UP Point – next business day,
- Pocztex COURIER – next business day,
- Individual secured transport (CHL) – on a date agreed individually.
You will receive a separate email notification once your order has been shipped.
For personal collection, orders are usually prepared within up to 72 hours after payment confirmation. If the products are not available at the selected branch, they will first be transferred there from another location. You will receive an email once the order is ready for collection. Please bring a valid ID document when collecting your order.
