When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Warsaw.
1. Delivery by Pocztex: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 3 working days.
2. Self pick-up: you are welcome to come and collect your products at one of our offices the same day we notify you that we have received your payment.
In both instances, you need to bring a valid ID to collect the products.
The package is insured by Pocztex, and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.
Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.
The shipping charges within Poland:
package of up to 5 kg – 49 zł;
package heavier than 5 kg – 89 zł.
If you wish to have your products delivered to another country, please contact us on +48 22 114 00 20 or by email at email@example.com for prices and terms.
You choose if you want your order to be shipped or picked up at Świętokrzyska 32, Warsaw. It is important that you have always a valid identification document with you whether you pick your order up at the post office or at our store.
An order is shipped with courier company within Poland and insured for its total value
Our orders are sent in discrete and padded packages without logo.
-The shipping costs for orders with a total value under 50’000 PLN vary between 45 and 89 PLN depending on the weight.
– The shipping costs for orders with a total value over 50’001 PLN vary between 45 and 89 PLN depending on the weight and 0,2% from value for insurance.
The products with the stock status “arrival unknown” are not possible to order on your own in the web shop. We recommend you to contact us on +48 22 114 00 20 or firstname.lastname@example.org about a possible order
Your order is usually shipped the same day or next work day after we have received your payment. Orders will arrive at your address the day after and if you choose to pick up your order in our store you can do it the same day as we get your payment. In cases when we are unable to send your order right away, we always inform you about the time delay.