Payments

Tavex Sp. z o.o. offers competitive prices on investment gold, silver products, currency exchange and scrap/jewelry gold and silver in Poland. If you need any further information, do not hesitate to contact us at +48 22 114 00 20. You can find the terms and conditions for the price policy below.

Terms and conditions for the price policy

INVESTMENT GOLD, SILVER PRODUCTS

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

PAYING AN ONLINE ORDER

Tavex accepts bank wire transfers and credit card payments serviced by Dotpay for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making a bank wire transfer to Tavex, the funds should be sent to the following bank account:

Bank: PKO BP S.A.
SWIFT: BPKOPLPW
IBAN: PL56 1020 1097 0000 7902 0266 3326 (PLN)
Recipient: Tavex Sp. z o.o.
Address: Świętokrzyska 32, 00-116 Warszawa

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “DK-24122014-1″ does not fit the reference line, omit the country code (DK) and the hyphens, and fill in instead only the numbers like this: “241220141”.

B. Clearing of the funds: The clearing of your payment may take 1-3 business days, depending on whom you bank with.

C. Transfer limits and fees: There is no maximum or minimum limit nor is there any fees when transferring funds to Tavex Sp. z o.o. via bank wire transfer.

D. Payment in different currencies: If you wish to pay the invoice in EUR, USD or GBP, please contact us on +48 22 114 00 20.

E. Documentation: For purchases over EUR 15,000 (equivalent in PLN), we are required to ask you for a valid ID and documentation regarding the origin of the money.

DELIVERY

When placing an order through our online shop, you can choose to have the products delivered to the indicated address or to collect them in person at one of our offices in Poland.

A. Delivery to the indicated address: after we have received your payment, the products will be dispatched within 24-48 hours. Delivery time is within 1 to 3 working days.

B. Self pick-up: you are welcome to come and collect your products at offices in Poland the same day we notify you that we have received your payment. You need to bring a valid ID to collect the products.

INSURANCE

The package is insured and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

PACKAGING

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

SHIPMENT TRACKING

Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex and website, you use tracking tool together with the tracking number you received and follow the shipping process of your order.

DELAYS

Should a delivery delay occur or if the ordered product is out of stock, Tavex will contact you by email to give you details about the delivery.

SHIPPING PRICES

The shipping charges below are only applicable to deliveries within Poland:

• Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
• Pocztex COURIER – PLN 19.00;
• Delivery to Parcel Terminal by Orlen Paczka – PLN 19.00;
• Priority registered letter – PLN 9.00;
• Fedex – price according to the FedEx website;
• Individual CHL transport – PLN 599.00.

The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.

All the prices in the order are fixed as long as you pay your order in one hour. We accept the time delay for transfers between different banks.

The order will be automatically cancelled if the payment is not implemented. If you want to cancel your order please contact us on +48 22 114 00 20 or kontakt@tavex.pl.

The orderer, the payer and the recipient must be the same person, whether you pay by bank transfer or a debit card / credit card.

Bank transfers to Tavex accounts have no other costs other than those found in the invoice (products and possible shipping costs). There are no hidden fees when purchasing gold in our store if you pay with cash or by bank transfer.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. We recommend you to contact and inform us if this problem occurs on +48 22 114 00 20 or kontakt@tavex.pl.

After placing an order in our web shop, you pay by a bank transfer to one of our four different accounts. Always refer to the invoice number and if you are not able to enter the whole invoice number, just write the numbers and ignore the country code and the dashes.

PKO BP S.A.

SWIFT: BPKOPLPW

PL56 1020 1097 0000 7902 0266 3326 (Only PLN)

Pekao S.A.

SWIFT: PKOPPLPW

PL10 1240 5950 1111 0010 5947 8806 (Only PLN)

BZ WBK S.A.

SWIFT: WBKPPLPP

PL59 1090 1056 0000 0001 2411 3587 (Only PLN)

Raiffeisen Bank Polska S.A.

SWIFT: RCBWPLPW

IBAN: PL82 1750 0009 0000 0000 2797 8851 (Only PLN)

– The web shop orders are to be paid in PLN, EUR, USD or GBP. If you want to pay your invoice in another currency then PLN, please contact us on +48 22 114 00 20
– The web shop orders can only be paid by money transfer to one of our three different bank accounts.
– Tavex accepts foreign currencies as a payment option, however the transaction must be done in PLN. We always offer you a better rate for any currency when buying gold and silver. Do not hesitate to ask for a better rate.
– A valid identification document is needed for all purchases that exceed 15 000 EUR (equivalent in PLN).
– Documentation regarding the origin of the cash is required for larger payments.

After placing your order, an invoice will be sent to the email address you have provided. The invoice has the invoice number, the sum and several different accounts you can send your payment to. Please refer to the invoice number when making the payment. The price is valid if the total amount is paid in one hour from the moment the order has been maid. We are aware of and accept the time delay for transfers between different banks.