Payments

When placing an order in our online store – at the stage of completing the transaction details – you should select your preferred payment method.

We currently offer a total of 5 payment methods:

• cash*
• standard bank transfer
• immediate transfer (e-transfer) via Imoje
• online transfer via Montonio
• debit card payment via Viva

*Cash payment is available only in the case of personal collection of products at a selected Tavex branch.

Please note that the customer, the ordering party, and the recipient must always be the same person. This rule applies both to purchases made through the online store and purchases made at any of our branches.

For orders exceeding EUR 15,000 (or the equivalent amount in PLN), a valid identity document is required. Documentation regarding the source of funds will be required in the case of larger payments.

Cash payment and personal collection at a Tavex branch

Please note! If you choose this payment method, you have until the end of the day on which the order was placed to complete the payment, i.e. visit the branch with cash. This applies to transactions concluded from Monday to Saturday inclusive. If you order products on a Sunday, public holiday, or any other statutory non-working day, such an order will not be processed at all.

Please remember to contact us in advance to confirm the availability of products at the selected branch. Otherwise, there is a risk that even if you arrive at the location, your order will not be issued due to stock shortages – in such a case, you may pay for the products and collect them at a later date or simply withdraw from completing the transaction.

Standard bank transfer

This payment method is a standard bank transfer carried out after logging into your online banking, where you manually submit the payment order by entering our account number*, the appropriate order amount, and the correct payment reference – in the transfer title, enter only the order number. Our account numbers can be found in the “Contact” category on the “Tavex Requisites” page, and they will also be visible in the order confirmation sent to the e-mail address provided in the order. We hold accounts with ING, PKO BP, Erste (formerly Santander Bank Polska S.A.), and BNP Paribas.

If you wish to pay the invoice in EUR, USD or GBP, please contact us via chat or by phone at +48 22 114 00 20 before placing your order. For foreign currency transfers in EUR, USD or GBP, please use the Erste account.

Erste (formerly Santander Bank Polska S.A.)
SWIFT: WBKPPLPP
59 1090 1056 0000 0001 2411 3587 (PLN)
25 1090 1056 0000 0001 2411 3617 (EUR)
66 1090 1056 0000 0001 4875 2334 (GBP)
92 1090 1056 0000 0001 2411 3672 (USD)

Please note! If you choose this payment method, you have approximately 1 hour from the moment of placing the order to make the payment – of course, we fully understand that transfers between different banks may only be booked on the next business day, therefore we only require that the transfer order itself be submitted within one hour. You may then additionally inform us of this, for example by sending proof of payment in response to the order confirmation message previously received from us.

Immediate transfer (e-transfer) via Imoje

If, when paying for your order by bank transfer, you are concerned about entering the correct account number or you prioritise the speed at which the transaction is completed, check out the Imoje ING payment solution offered in our online store, which enables payment using the most popular methods, such as immediate transfer (e-transfer) or BLIK.

Please note that using Imoje involves an additional fee of 0.45% of the order value, i.e. the value of the products in the basket (excluding delivery costs). The fee is charged by the payment method provider and is related to transaction processing. Detailed information can be found in the “Services” category on the “Immediate transfer (e-transfer) with Imoje ING” page.

Please note! If you choose this payment method, after confirming the order you will be automatically redirected to the payment gateway, where after successful payment your funds will be credited to us immediately. However, unsuccessful payment does not change the fact that – similarly to a standard bank transfer – you have approximately 1 hour from the moment of placing the order to make the payment. In the event of problems with Imoje, you should attempt to pay for the order via standard bank transfer using the information visible in the order confirmation sent to the e-mail address provided in the order, deducting the fee charged for Imoje. Please also notify us of the situation and the steps taken by contacting the Customer Support Team.

Online transfer via Montonio

Montonio enables payment for orders via the most popular banks. After confirming the order, you will be automatically redirected to the payment gateway. Then select your bank from the available options, and after being redirected to the bank’s website, log in and complete the transaction. Your payment will reach us no later than the next business day. In the event of unsuccessful payment – similarly to a standard bank transfer – you have approximately 1 hour from the moment of placing the order to make the payment. In the event of problems with Montonio, you should attempt to pay for the order via standard bank transfer using the information visible in the order confirmation sent to the e-mail address provided when placing the order. Please also notify us of the situation and the steps taken by contacting the Customer Support Team.

Cash on delivery

Currently, it is not possible to pay “cash on delivery” upon receipt of the shipment from the carrier.

If you wish to pay for products in cash, place an order through the online store with personal collection at a branch and select cash as the preferred payment method – then visit the selected branch and complete the transaction on site.

Viva payment

This method enables payment for orders via debit card. Please note that using debit card payment through the Viva operator involves an additional fee of 0.60% of the order value, i.e. the value of the products in the basket (excluding delivery costs).

Failure to initiate payment within 1 hour

It may happen that, for reasons beyond your full control, you are unable to make the payment within approximately 1 hour from placing the order, for example if the bank suspends the transfer pending additional verification.

If the delay is minor – do not worry and simply complete the payment as planned. However, if the delay is several hours or longer, you may:

• immediately place a new order and pay for it on time, while the previous order will be automatically cancelled;
• contact us to ask whether the order has already been cancelled and, if not, we will inform you whether payment is still possible.

The person placing the order, the payer, and the recipient must all be the same person, regardless of whether the payment is made by bank transfer or debit card.

All the prices in the order are fixed as long as you pay your order in one hour. We accept the time delay for transfers between different banks.

The order will be automatically cancelled if the payment is not implemented. If you would like to cancel your order, please contact us at +48 22 114 00 20 or kontakt@tavex.pl

Bank transfers to Tavex accounts have no other costs other than those found in the invoice (products and possible shipping costs). There are no hidden fees when purchasing gold in our store if you pay with cash or by bank transfer.

Each order has a different value, so we usually have no problem matching the payment to your order. However, we recommend including the order number in the transfer title. If you forget to do so, please contact us and inform us that the bank transfer was made without the order number reference by calling +48 22 114 00 20 or sending an email to kontakt@tavex.pl.