Frequently asked questions

We can send the purchased currency to the indicated address within Poland by post or courier or to the selected Tavex branch. You will find the exact addresses and opening hours on www.tavex.pl/en/contact-us-poland/.

More information can be found in the ‘Delivery & Insurance’ section.

There is no fee on exchanging big bills into smaller (subject to availability).

Prices are set according to the current currency market prices and are adjusted after our competitors’ prices in order for Tavex to be able to offer the best prices on the market.

We can often arrange large sums of foreign currencies in short notice. We recommend you to contact us to reserve large sums on 22 114 00 20 or kontakt@tavex.pl.

We try always to offer a better rate when exchanging amounts exceeding 1 000 EUR. Do not hesitate to ask for your rate at the counter or at 22 114 00 20. The price offered is valid for one hour unless anything else is indicated.

All currencies are free of any fees.

We buy at rates lower than standard EUR coins (-15%) and GBP coins (-25%). We purchase coins of other currencies available in the offer at a rate of -50% of the standard purchase price.

We are not able to buy/sell currencies that are not a part of our stock.

All currencies are listed under the page Currency.

The rates are usually updated at least twice a day.

You can find current rates under the page Currency

DELIVERY

When placing an order through our online shop, you can choose to have the products delivered to the indicated address or to collect them in person at one of our offices in Poland.

1. Delivery by courier: after we have received your payment, the products will be dispatched within 24-48 hours. Delivery time is within 1 to 3 working days.

2. Self pick-up: you are welcome to come and collect your products at one of our offices the same day we notify you that we have received your payment. You need to bring a valid ID to collect the products.

INSURANCE

The package is insured and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

PACKAGING

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

SHIPMENT TRACKING

Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex and InPost websites, you use tracking tool together with the tracking number you received and follow the shipping process of your order.

DELAYS

Should a delivery delay occur or if the ordered product is out of stock, Tavex will contact you by email to give you details about the delivery.

SHIPPING PRICES

The shipping charges within Poland:

• Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
• Pocztex COURIER – PLN 19.00;
• Delivery to Parcel Terminal by Orlen Paczka – PLN 19.00;
• Priority registered letter – PLN 9.00;
• Fedex – price according to the FedEx website;
• Individual CHL transport – PLN 599.00.

The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.

The option of personal pickup of products at the selected branch is free of charge.

Tavex Sp. z o.o. offers competitive prices on investment gold, silver products, currency exchange and scrap/jewelry gold and silver in Poland. If you need any further information, do not hesitate to contact us at +48 22 114 00 20. You can find the terms and conditions for the price policy below.

Terms and conditions for the price policy

INVESTMENT GOLD, SILVER PRODUCTS

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

PAYING AN ONLINE ORDER

Tavex accepts bank wire transfers and credit card payments serviced by Dotpay for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making a bank wire transfer to Tavex, the funds should be sent to the following bank account:

Bank: PKO BP S.A.
SWIFT: BPKOPLPW
IBAN: PL56 1020 1097 0000 7902 0266 3326 (PLN)
Recipient: Tavex Sp. z o.o.
Address: Świętokrzyska 32, 00-116 Warszawa

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “DK-24122014-1″ does not fit the reference line, omit the country code (DK) and the hyphens, and fill in instead only the numbers like this: “241220141”.

B. Clearing of the funds: The clearing of your payment may take 1-3 business days, depending on whom you bank with.

C. Transfer limits and fees: There is no maximum or minimum limit nor is there any fees when transferring funds to Tavex Sp. z o.o. via bank wire transfer.

D. Payment in different currencies: If you wish to pay the invoice in EUR, USD or GBP, please contact us on +48 22 114 00 20.

E. Documentation: For purchases over EUR 15,000 (equivalent in PLN), we are required to ask you for a valid ID and documentation regarding the origin of the money.

DELIVERY

When placing an order through our online shop, you can choose to have the products delivered to the indicated address or to collect them in person at one of our offices in Poland.

A. Delivery to the indicated address: after we have received your payment, the products will be dispatched within 24-48 hours. Delivery time is within 1 to 3 working days.

B. Self pick-up: you are welcome to come and collect your products at offices in Poland the same day we notify you that we have received your payment. You need to bring a valid ID to collect the products.

INSURANCE

The package is insured and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

PACKAGING

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

SHIPMENT TRACKING

Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex and website, you use tracking tool together with the tracking number you received and follow the shipping process of your order.

DELAYS

Should a delivery delay occur or if the ordered product is out of stock, Tavex will contact you by email to give you details about the delivery.

SHIPPING PRICES

The shipping charges below are only applicable to deliveries within Poland:

• Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
• Pocztex COURIER – PLN 19.00;
• Delivery to Parcel Terminal by Orlen Paczka – PLN 19.00;
• Priority registered letter – PLN 9.00;
• Fedex – price according to the FedEx website;
• Individual CHL transport – PLN 599.00.

The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.

As fine gold coins and bars are extremely soft, they can very easily be damaged. Product’s value is decreased when gold is scratched, bent or the original package has been opened.

Here are some suggestions on how to properly handle gold coins to avoid damage and loss of value.

Fingerprints cannot be removed from the mirror surface. Be aware that even the finest cloth makes small tiny scratches on the surface of a coin.

When removing coins from a holder is necessary, place them on a clean, soft surface. A velvet pad is an ideal surface. A clean soft cloth or clean piece of blank paper may be sufficient for harder coins (coins with gold proof 900-917).
PS! The above applies mainly to new gold coins and bars. Many historical gold coins have been in circulation and are therefore scratched and nicked. Gold market value has preserved in spite of that.

Buy Online from Tavex

To place an online order with Tavex, just follow these six easy steps:

CHOOSE YOUR PRODUCTS
Find the desired products under our product category list (Gold Bars | Gold Coins | Silver Bars | Silver Coins) and add them to your shopping cart by clicking the “Add to Cart” button.

2. CHECK YOUR CART
The shopping cart provides you with an overview of the total value of your order and enables you to easily add to or take away the products you have previously chosen. Once you feel ready to finalise your order, just click the “Checkout” button that is visible at the bottom right of your shopping cart window.

3. CHECKOUT
In the checkout window, we ask you to select a delivery option (self pick-up or insured mail), and to fill in the required personal information either as a member or as a guest. Review that you have filled in all the details correctly and thereafter click the “Order” button that is visible at the bottom right of your checkout window.

4. CONFIRMATION
Your order is now placed and an invoice containing the payment details and the instructions on how to transfer the funds is automatically sent to the email address you provided during the checkout.

5. MAKE PAYMENT
Make the payment by bank wire transfer. The clearing of your funds may take 1-3 business days depending on your bank. We will always notify you by email when we have received your payment.

6. TAKE DELIVERY OF YOUR PRODUCTS
Depending on the delivery option you selected during checkout, the products are delivered to you by insured mail, or will be waiting for you to personally pick them up at our office.

Buy Over the Counter from Tavex

Just walk into one of our 7 offices in Poland and buy over the counter. For purchases over the counter, Tavex accepts cash.

A fine weight is the gold content of a coin, for example a Krugerrand weighs 33.93 grams and the fine weight is 31.1 gram pure gold.

A troy ounce is a weight unit that gold is measured in and one troy ounce is 31.1 grams.

We work mostly with uncirculated gold bars and they are always sold with certificates (CertiPack). Most coins are sold without any certificates.

A “spread” is the difference between the asking and bidding prices and is measured in percent.

Investment gold has been sold without VAT since the first of January 2000 within the EU. Silver still has 23% VAT in Poland.

Tavex is a serious market player and therefore we consider that it is very important not to sell products we do not have in stock. The customer is always guaranteed its products for immediate delivery.

Every product in our stock is globally viable and very popular worldwide. The products best suitable for investment are 100-gram bars and one ounce coins. The bars are cheaper (per gram) than the coins but you get usually better paid for your coins (per gram).

Tavex is a wholesaler of precious metals to other retailers. Every contract is tailored and if your company is interested in working as a reseller for Tavex’s products, please contact us on +48 22 114 00 20 or kontakt@tavex.pl.

Tavex Sp. z o.o. is a part of the Tavid/Tavex group which is located in eight countries (Sweden, Denmark, Norway, Finland, Bulgaria, Estonia, Latvia and Poland) and is also one of Northern Europe’s largest dealers of precious metals. The Tavid/Tavex group deals with large amounts of products produced by well-known companies such as Valcambi. Therefore we are able to compete with other retailers and offer the lowest price possible.

You choose if you want your order to be shipped or if you prefer to pick it up from one of our branches. You will find the exact addresses and opening hours on www.tavex.pl/en/contact-us-poland/. It is important that you have always a valid identification document with you.

An order is shipped with courier company within Poland and insured for its total value

Our orders are sent in discrete and padded packages without logo.

Currently, we do not ship orders to countries other than Poland.

The shipping charges within Poland:

• Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
• Pocztex COURIER – PLN 19.00;
• OLRLEN PAczka – PLN 19.00;
• Priority registered letter – PLN 9.00;
• Fedex – price according to the FedEx website;
• Individual CHL transport – PLN 599.00.

The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.

*The option of personal pickup of products at the selected branch is free of charge.

The products with the stock status “arrival unknown” are not possible to order on your own in the web shop. We recommend you to contact us on +48 22 114 00 20 or kontakt@tavex.pl about a possible order.

Your order is usually shipped the same day or next work day after we have received your payment. Orders will arrive at your address the day after and if you choose to pick up your order in our store you can do it the same day as we get your payment. In cases when we are unable to send your order right away, we always inform you about the time delay.

All the prices in the order are fixed as long as you pay your order in one hour. We accept the time delay for transfers between different banks.

The order will be automatically cancelled if the payment is not implemented. If you want to cancel your order please contact us on +48 22 114 00 20 or kontakt@tavex.pl.

The orderer, the payer and the recipient must be the same person, whether you pay by bank transfer or a debit card / credit card.

Bank transfers to Tavex accounts have no other costs other than those found in the invoice (products and possible shipping costs). There are no hidden fees when purchasing gold in our store if you pay with cash or by bank transfer.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. We recommend you to contact and inform us if this problem occurs on +48 22 114 00 20 or kontakt@tavex.pl.

After placing an order in our web shop, you pay by a bank transfer to one of our four different accounts. Always refer to the invoice number and if you are not able to enter the whole invoice number, just write the numbers and ignore the country code and the dashes.

PKO BP S.A.

SWIFT: BPKOPLPW

PL56 1020 1097 0000 7902 0266 3326 (Only PLN)

Pekao S.A.

SWIFT: PKOPPLPW

PL10 1240 5950 1111 0010 5947 8806 (Only PLN)

BZ WBK S.A.

SWIFT: WBKPPLPP

PL59 1090 1056 0000 0001 2411 3587 (Only PLN)

Raiffeisen Bank Polska S.A.

SWIFT: RCBWPLPW

IBAN: PL82 1750 0009 0000 0000 2797 8851 (Only PLN)

– The web shop orders are to be paid in PLN, EUR, USD or GBP. If you want to pay your invoice in another currency then PLN, please contact us on +48 22 114 00 20
– The web shop orders can only be paid by money transfer to one of our three different bank accounts.
– Tavex accepts foreign currencies as a payment option, however the transaction must be done in PLN. We always offer you a better rate for any currency when buying gold and silver. Do not hesitate to ask for a better rate.
– A valid identification document is needed for all purchases that exceed 15 000 EUR (equivalent in PLN).
– Documentation regarding the origin of the cash is required for larger payments.

After placing your order, an invoice will be sent to the email address you have provided. The invoice has the invoice number, the sum and several different accounts you can send your payment to. Please refer to the invoice number when making the payment. The price is valid if the total amount is paid in one hour from the moment the order has been maid. We are aware of and accept the time delay for transfers between different banks.