Payment Options

Tavex Sp. z o.o. guarantees the best prices on investment gold, silver products, currency exchange and scrap/jewelry gold and silver in Poland. If any other company offers you a better price in Poland, we will match the given price on any transaction. If you need any further information, do not hesitate to contact us at +48 22 114 00 20. You can find the terms and conditions for the price policy below.

Terms and conditions for the price policy

INVESTMENT GOLD, SILVER PRODUCTS

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

PAYING AN ONLINE ORDER

Tavex accepts bank wire transfers and credit card payments serviced by Dotpay for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making a bank wire transfer to Tavex, the funds should be sent to the following bank account:

Bank: PKO BP S.A.
SWIFT: BPKOPLPW
IBAN: PL56 1020 1097 0000 7902 0266 3326 (PLN)
Recipient: Tavex Sp. z o.o.
Address: Świętokrzyska 32, 00-116 Warszawa

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “DK-24122014-1″ does not fit the reference line, omit the country code (DK) and the hyphens, and fill in instead only the numbers like this: “241220141”.

B. Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.

C. Transfer limits and fees: There is no maximum or minimum limit nor is there any fees when transferring funds to Tavex Sp. z o.o. via bank wire transfer.

D. Payment in different currencies: If you wish to pay the invoice in EUR, USD or GBP, please contact us on +48 22 114 00 20.

E. Documentation: For purchases over EUR 15,000 (equivalent in PLN), we are required to ask you for a valid ID and documentation regarding the origin of the money.

DELIVERY

When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Warsaw.

A. Delivery by Pocztex: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 3 working days.

B. Self pick-up: you are welcome to come and collect your products at office oin Poland the same day we notify you that we have received your payment.

In both instances, you need to bring a valid ID to collect the products.

INSURANCE

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

PACKAGING

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

SHIPMENT TRACKING

Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.

DELAYS

Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.

SHIPPING PRICES

The shipping charges below are only applicable to deliveries within Poland. If you wish to have your products delivered to another country, please contact us on +48 22 114 00 20 or by email at tavex@tavex.pl for prices and terms.