Payment Options

Tavex Sp. z o.o. offers competitive prices on investment gold, silver products, currency exchange and scrap/jewelry gold and silver in Poland. If you need any further information, do not hesitate to contact us at +48 22 114 00 20. You can find the terms and conditions for the price policy below.

Terms and conditions for the price policy

INVESTMENT GOLD, SILVER PRODUCTS

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

PAYING AN ONLINE ORDER

Tavex accepts bank wire transfers and credit card payments serviced by Dotpay for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making a bank wire transfer to Tavex, the funds should be sent to the following bank account:

Bank: PKO BP S.A.
SWIFT: BPKOPLPW
IBAN: PL56 1020 1097 0000 7902 0266 3326 (PLN)
Recipient: Tavex Sp. z o.o.
Address: Świętokrzyska 32, 00-116 Warszawa

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “DK-24122014-1″ does not fit the reference line, omit the country code (DK) and the hyphens, and fill in instead only the numbers like this: “241220141”.

B. Clearing of the funds: The clearing of your payment may take 1-3 business days, depending on whom you bank with.

C. Transfer limits and fees: There is no maximum or minimum limit nor is there any fees when transferring funds to Tavex Sp. z o.o. via bank wire transfer.

D. Payment in different currencies: If you wish to pay the invoice in EUR, USD or GBP, please contact us on +48 22 114 00 20.

E. Documentation: For purchases over EUR 15,000 (equivalent in PLN), we are required to ask you for a valid ID and documentation regarding the origin of the money.

DELIVERY

When placing an order through our online shop, you can choose to have the products delivered to the indicated address or to collect them in person at one of our offices in Poland.

A. Delivery to the indicated address: after we have received your payment, the products will be dispatched within 24-48 hours. Delivery time is within 1 to 3 working days.

B. Self pick-up: you are welcome to come and collect your products at offices in Poland the same day we notify you that we have received your payment. You need to bring a valid ID to collect the products.

INSURANCE

The package is insured and in the extremely unlikely case that the package is lost or damaged, Tavex Sp. z o.o. will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

PACKAGING

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

SHIPMENT TRACKING

Once the products have been packaged, the tracking number is sent to your email address. On the Pocztex and website, you use tracking tool together with the tracking number you received and follow the shipping process of your order.

DELAYS

Should a delivery delay occur or if the ordered product is out of stock, Tavex will contact you by email to give you details about the delivery.

SHIPPING PRICES

The shipping charges below are only applicable to deliveries within Poland:

• Pocztex POINT (Żabka, Automat, and others) – PLN 19.00;
• Pocztex COURIER – PLN 19.00;
• Delivery to Parcel Terminal by Orlen Paczka – PLN 19.00;
• Priority registered letter – PLN 9.00;
• Fedex – price according to the FedEx website;
• Individual CHL transport – PLN 599.00.

The availability of a specific shipping method for a particular order depends on the contents of the shopping cart, i.e., the type of products ordered and their value.